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Patient Involvement, Participation and Family & Friends Test results

We are committed to involving patients about the decisions made at the surgery and in the wider community.  We would like patients to contribute and give us feedback about the quality of services currently provided and over time the services we will commission for you.

In addition to our usual patient satisfaction survey, which only comments on how well our team does, we also welcome your views on:

  • The National GP survey results
  • the actual services we provide
  • the quality of the service we provide
  • the services we dont currently provide
  • the quality of health related services you access through us (e.g. physiotherapy or chiropody)
  • Your priorities and issues
  • Planned practice changes
  • Care Quality Commission (CQC) related issues

please email the Practice Manager, clairehutchinson@nhs.net with your views

 

Please view the latest reports and patient satisfaction surveys, patient experience results and Friends and Family Test (FFT) results below:

National patient experience survey 2017 -PDF

National patient survery results July 2017 - compare our practice

 NPT patient experience survery and action plan 2016

 Anticoagulation - Patient experience survey and action plan 2016

The Eston Surgery patient satisfaction survey 2016

Please note: From September 2015 due to the low numbers of patient FFT returns, the practice will no longer be publishing the results monthly via the website, the practice will still submit the monthly results to NHS England

NPT patient experience survey and action plan 2015

Anticoagulation - Patient experience survey and action plan 2015

NHS FFT results August 2015

National patient survey results July 2015 - compare our practice

Evening Gazette - the best surgeries on Teesside - according to patients 

NHS FFT results July 2015

NHS FFT results june 2015

NHS FFT results May 2015 

NHS FFT results April 2015.docx

The Eston Surgery 2014 patient experience survey and action plan.docx

NHS FFT results March 2015.docx

Patient particiaption annual report march 2015.doc

NHS FFT results February 2015.docx

NHS FFT results January 2015.docx

NPT patient experience survey and action plan 2014.docx

Anticoagulation - Patient experience survey and action plan 2014.docx

2013_patient_experience_survey.docx

2012 Practice Satisfaction survey results.doc

Public Involvement Report 01.02.2012

Public Involvement report 01.08.2011

 



 
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