The Eston SurgeryLow Grange Health VillageNormanby RoadMiddlesbrough, TS6 6TDTel: 01642 511567
Using the right hand side of your computer prescription print out, tick the items you require and drop off your request any time between 8am and 6pm Monday – Friday
Your prescription will be available for collection after 2 clear working days for example: requested on a Monday, collected on a Wednesday.
If you find it difficult or inconvenient to order your prescription at the surgery, we offer plenty of other options:
The surgery is introducing a Repeat Dispensing system. This means that up to six months worth of your prescription medication/s can be issued and given to a pharmacy of your choice. You can pick your medication up or have your medication delivered from the pharmacy at regular intervals. This will reduce the number of times you need to order your prescription from the surgery as you will be able to collect your medication/ have it delivered directly from your local pharmacy.
This method won’t be suitable for everyone (especially if your medication changes regularly) and not every medication can be arranged like this. Please ask at the reception desk for a leaflet or for more information about “repeat dispensing
Closure of Prescription Ordering by Telephone as of August 2017
From August 2017 we will no longer be accepting any repeat medication requests over the telephone.
After a number of years of accepting repeat medication requests over the telephone, we regret that we can no longer do this. The problems encountered have been raised by staff and patients and the Practice has decided that it will no longer accept telephone requests for repeat medication from 1st August 2017
Why Are We Changing?
First and foremost, for safety. Our new systems will be safer for patients. We are getting increasing numbers of discrepancies between what the patient says they have ordered and what has been requested by the medical receptionist.
Mistakes are likely due to confusion with drug name pronunciation and it is shown that 4 out of every 100 telephone calls contain an error in the information received during a telephone request.
Some requests for medication over the phone are not clear and it can take a receptionist considerable time and effort to clarify what is required, making our phone lines engaged for long periods of time
Some names of medications are very similar so there is always a chance of error when speaking over the phone. Written requests avoid potential confusion and medication errors.
In addition to improving patient safety it will reduce the number of telephone calls to the practice which will improve telephone access for those in need of emergency help, advice or making an appointment.
The Practice is getting busier and busier with more people on repeat medication for asking for them over the phone. The decision was made to stop the taking of prescriptions over the telephone all together to minimize the risk of a potential error causing a significant event.
So as of 1 August 2017, we will not be taking any requests over the telephone
We understand that this might not be popular with some patients but we hope that you will understand that safety is of paramount importance and support us in this safety improvement
We understand this may cause patients inconvenience and some concerns when this service is no longer available, but there are many ways that prescriptions can now be ordered that do not rely on telephoning the surgery, as outlined overleaf:
Perhaps the easiest and safest way to order your repeat medication is through on-line access. This service provides you with a list of medication currently on repeat and can send your request direct to our clinical system. If you would like to register for on line ordering, please speak to the reception team, you will then be able to order your medication at any time of day or night!
Through your chemist: Most pharmacies offer the service where patients can order their next supply of repeat medication in the pharmacy when they collect their current supply, saving them an unnecessary trip to the GP surgery. The pharmacy team will confirm which items you will require, and order the repeat prescription from the surgery on your behalf, collect it and have the medicine ready and waiting to collect.
In person on paper, preferably by using the tear-off counterfoil slip on the right side of the prescription indicating clearly the items you require (there is a post box for prescription requests by the door as you enter the surgery
By post, enclose an SAE if you want your prescription sent back to you, or nominate a pharmacy, if you would like your prescription to go electronically
At least 48 hours’ notice (two full working days) is needed to have your prescription ready for collection. Many patients use this service so please help us by ordering as early as possible.
Urgent & late requests put considerable strain on the Practice staff and the service we provide our patients.
Once again, we would like to thank you for your support whilst we implement this safety improvement
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Prescription charges change annually
check the most current prices on NHS England
If you will have to pay for 2 items each month or more prescription items in three months, you may find it cheaper to buy a PPC. A pre-payment certificate or "season ticket" can be bought on-line or by posting a completed pre-payment application to:
Help with NHS costs
PPC issue office
PO Box 854
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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