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When restrictions ease on 19th July 2021, face coverings will still be a requirement at the Eston Surgery
Our staff will continue to wear PPE including face masks and ask that everyone attending the surgery continues to wear a face covering and to use hand gel on entry. These continued infection control and safety measures are to protect you, ourselves, and to allow our surgery to remain open, it also protects our patients who are clinically vulnerable or are unable to be vaccinated.
If you choose not to wear a mask, please make this known to our reception team when you book for your appointment as we may have to undertake an individual risk assessment and make alternative arrangements in order to protect our patients and staff.
Thank you for helping us keep everyone safe
Find out about your detailed health records and the NHS National Data Opt-out here
NHS COVID Pass service is available here. Please be advised that we do not provide this here at the surgery.
When you attend for your Covid-19 vaccination - please follow these instructions
Do not attend if you or any members of your household have symptoms of coronavirus, or if you have been told to isolate. Contact us the following week and we will re-book you when you are able to leave isolation.
If you are exempt from wearing a mask, please inform reception when you book, so we can make alternative arrangements to ensure the safety of our staff
Attend on your own unless you need help in mobilising.
Do not arrive early or late for your appointment time: we have allocated a strict arrival time of patients to ensure that people are queueing for the minimum amount of time and social distancing is maintained
Please wear a face covering.
Please follow the instructions for queuing. If you are in a wheelchair or have very limited mobility, please make yourself known to the queue marshal
Wear clothing which makes it easy to expose your upper arm. The vaccinations will be given behind a screen in the waiting room to speed up the process
Please follow the instructions of the marshals who are supervising the patient flow – they are there for your safety.
Telephone, video call and on-line consultations during Covid-19
When telephoning for an appointment, you will be asked by our reception team for a brief reason for your call. Dr Chatterjee and Dr Geiser have asked for the reason to be taken, and it is done in complete confidence and enables our reception team direct your call to the most appropriate clinician as soon as possible. All of our appointments are then telephone triaged by a GP or Nurse Practitioner, or Nurse Prescriber and if they need to see you for an examination, they will invite you to attend the surgery. You may be asked to join a video link, this is ideal for the clinician to review a rash, lesion or wound. Please make sure you are in a private and quiet location for your video call. You may be asked provide a photograph of the area for the GP / Nurse to review prior to your telephone triage.
These can be done via E-consult or emailed to email@example.com and will form part of your health care record. Please be aware that whilst our email system and your records are secure, we do not recommend you send any identifying photos or photographs of a sensitive nature. Please ensure that you do not include any identifying information in the body of your email or sensitive/personal photographs that could potentially be disclosed to a third party by your unsecure email.
Please be aware if you are invited to the surgery for investigations or an examination, you will be initially asked to wait outside. Please attend your appointment alone, we cannot offer a child sitting service. Where appropriate, relatives will be asked to wait outside during your investigations. The clinician will greet you and shepherd you to our clean examination area in full PPE.
Thank you for your cooperation during this difficult time
Please note - appointments will run a little differently - Face coverings should be worn.
Where appropriate, only the person with the appointment will be allowed to enter, please do not attend early as special staggered appointments have been arranged. Unless you require complete assistance from a carer, please do not bring family, friends as they will not be allowed to enter.
You will be required to wear a face covering for the whole duration of your appointment. – Please do not remove the mask until you have left the surgery
On entering, you will be asked to use antibacterial or alcohol gel. – Once you have used the gel, please do not then handle your mobile, keys etc.
Our front desk reception service is closed, all administrative requests should be made via the telephone or E-consult.
As our GPs and clinical staff are working remotely at some point throughout the day, it will not be possible to "have a quick chat with the doctor" while you're here.
You will be asked not to touch anything in the room
If you have a bag/coat etc. you will be asked to place them in a certain area, please follow the advice given to you.
Thank you for helping to keep us all safe
PLEASE NOTE DUE TO SAFETY CONCERNS, WE HAVE SUSPENDED ON-LINE APPOINTMENT BOOKING DUE TO COVID-19,
(Site updated 23/07/2021)