Right Place, first time & 111



Accessing the right treatment





By going to the


right place first time you can get the right treatment from your NHS.


It is estimated that almost half of all A+E attendances could have been treated by their GP, a local pharmacist or treated themselves with basic self-care, first aid and advice.

Many people automatically go to A+E as soon as they feel ill or have an accident. below highlights a range of options to help people get the treatment they need.








Self Care


A well-stocked medicine cabinet will help you deal with many common illnesses.

Keep all medicines out of sight and reach of children and always follow the dosage instructions on the label.

If you have an on-going medical condition such as asthma ensure you have adequate supplies of the medication you require at home.



Your local pharmacist is able to give expert advice without an appointment.

Each pharmacy has a fully qualified pharmacist available to offer free advice on common ailments, health matters, and medicines.

Pharmacists also provide contraception and emergency contraception (the morning after pill).












GPs (family doctors)

Your local GP practice provides a comprehensive range of services including general medical advice and treatment.

They deal with a very broad range of complaints, including infections like cystitis and sore throats, mental health problems such as depression and anxiety, joint pains and arthritis.

If you require more specialised care they will refer you to a specialist service or hospital.

If it is not life-threatening, call your GP first. Your GP has your records and knows your medical history, medicines, and allergies. Your GP can also admit you to hospital if needed.


GP out-of-hours

This out of hours service is only available when your GP surgery is closed. Call

111 if you urgently need to see a nurse or family doctor and you cannot safely wait until the GP surgery is open. A trained nurse or doctor will assess your needs and then advise and direct you to the most appropriate place for you to get treatment. This is not a drop-in – you must phone first.

If you are not sure what to do and need some advice, you can ring 111 24 hours a day, 365 days a year and speak to an experienced nurse. They will provide you with expert, confidential advice and information on what to do if you are feeling ill. Translators are available

Walk-in Centres


These are GP led health centres for both registered and non-registered patients based at Eston Grange NHS Health Care Centre, Low Grange Health Village,

(0300) 123 0730 (8am-8pm, 7 days a week) and Langbaurgh Medical Centre, Redcar Primary Care Hospital, West Dyke Rd, (01642) 511722 (8am-7pm Mon-Fri, 1:15pm to 5pm weekends).

Minor Injury Unit


For 24/7 treatment of minor injuries without an appointment, call either East Cleveland Primary Care Hospital, Alford Rd, Brotton

(0845) 463 7258 , Guisborough Primary Care Hospital, 68 Northgate, Guisborough (0845) 496 1764 or Langbaurgh Medical Centre, Redcar Primary Care Hospital, West Dyke Rd (01642) 511000 .












A+E (Accident + Emergency)

A+E is an

emergency service that should only be used when people are badly injured or show the symptoms of critical illness.

Teesside’s A+E departments are at

University Hospital of North Tees , Hardwick Rd, Stockton TS19 8PE and James Cook University Hospital , Marton Rd, Middlesbrough, TS4 3BW.

A+E is

not for minor injuries such as small bumps and cuts or minor illnesses such as coughs, flu and earache or for illnesses which you have had for a number of days.

Call 999


999 is an

emergency service that should only be used when people are badly injured or show the symptoms of critical illness.

If you think a patient is suffering from one of the following you must dial 999:

• Heart attack

• Sudden unexplained shortness of breath

• Heavy bleeding

• Unconsciousness (even if the patient has regained consciousness)

• Traumatic back/spinal/neck pain



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website