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Normanby Medical Centre and The Eston Surgery are considering a merger

There will be no changes to practice opening hours, telephones, appointments, practice boundaries, staff or services, which will continue to be delivered from both sites. You will still be able to book an appointment your usual site with your usual team of healthcare workers

Have your say via the online survey here

A Paper copy is available From both practice receptions

for completion  before

6pm on Friday 9th May 2025

All you are invited to come along to one of our drop-in sessions to be held at Eston Surgery within Low Grange Health Village to ask questions and provide any feedback

Drop in sessions are on:

Wednesday 9th April  6pm to 7pm        

Friday 11th April 1pm to 2pm      

Wednesday 16th April  6pm to 7pm        

Tuesday 29th April 12pm to1pm

 

Proposed merger FAQs

What is a practice merger? A practice merger is when two or more practices decide they want to work together as one organisation.

Will there still be the same number of appointments available at my current practice? Yes, we will provide the same number of appointments at each of the sites, and we will be able to manage the demand for appointments more effectively across both practices. 

Will I still be able to get an appointment at my current practice?
Yes, you will still be able to get an appointment at your current practice, and you could also be offered an appointment or choose an appointment at the other practice if this is more convenient for you.

Will I still contact my practice on the usual telephone number to make an appointment? Yes.

Will it be harder to get through on the telephone ? It won't be any harder to phone the GP surgery. We will have the same number of staff to answer the telephones at each site. We will also keep using online consultations, which work well for some people, which means fewer people use the phonelines.

Will some services be stopping? No we will keep all services that are currently offered.

Can I still speak to or see my regular GP, Nurse Practitioner or Nurse? Yes, both practices will continue to offer both face to face and telephone consultations with GPs, Nurse Practitioners and Nurses.

Will I still be recalled for my Chronic Disease reviews? Yes, you would still be recalled for long term condition management.

Will the reception and clinical staff be affected by the proposed merger? No, our reception and clinical staff are very important to ensure the smooth running of the practices and will not be affected.

Will the practices opening hours remain the same? Yes,  

Will I see any changes to the services provided at my current practice? No, all services currently being provided will continue and we will have a larger clinical team.

What if I need a home visit? Home visits will still be provided by both practices as usual.

Will the care patients receive from community services be affected? No. 

Will there be any change to the service we receive from community midwives or health visitors? No.

Will the practice area stay the same? Yes, both sites will keep their respective practice boundaries 

Will I still be able to use my current pharmacy for my prescriptions? Yes, your prescriptions will continue to be managed in the same way and you will still be able to use your preferred pharmacy.

When might the merger happen?
If we can proceed with merging the two practices as hoped, we believe this will happen in July 2025