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Face coverings will still be a requirement at the Eston Surgery 

Our staff will continue to wear PPE including face masks and ask that everyone attending the surgery continues to wear a face covering and to use hand gel on entry. These continued infection control and safety measures are to protect you, ourselves, and to allow our surgery to remain open, it also protects our patients who are clinically vulnerable or are unable to be vaccinated.

If you choose not to wear a mask, please make this known to our reception team when you book for your appointment as we may have to undertake an individual risk assessment and make alternative arrangements in order to protect our patients and staff. 

Thank you for helping us keep everyone safe

When you attend for your flu  or Covid vaccination - please follow these instructions

Do not attend if you or any members of your household have symptoms of coronavirus, or if you have been told to isolate. Contact us the following week and we will re-book you when you are able to leave isolation.

Please wear a face covering

If you are exempt from wearing a mask, please inform reception when you book, so we can make alternative arrangements to ensure the safety of our staff

Attend on your own unless you need help in mobilising. 

Do not arrive early or late for your appointment time: we have allocated a strict arrival time of patients to ensure that people are queueing for the minimum amount of time and social distancing is maintained

Wear clothing which makes it easy to expose your upper arm. The vaccinations will be given behind a screen in the waiting room to speed up the process

Telephone, video call and on-line consultations during Covid-19

When telephoning for an appointment, you will be asked by our reception team for a brief reason for your call.  Dr Chatterjee and Dr Geiser have asked for the reason to be taken, and it is done in complete confidence and enables our reception team direct your call to the most appropriate clinician as soon as possible. All of our appointments are then telephone triaged by a GP or Nurse Practitioner, or Nurse Prescriber and if they need to see you for an examination, they will invite you to attend the surgery.  You may be asked to join a video link, this is ideal for the clinician to review a rash, lesion or wound.  Please make sure you are in a private and quiet location for your video call.    You may be asked provide a photograph of the area for the GP / Nurse to review prior to your telephone triage.

These can be done via E-consult or emailed to tvccg.estonsurgery@nhs.net and will form part of your health care record.  Please be aware that whilst our email system and your records are secure, we do not recommend you send any identifying photos or photographs of a sensitive nature.  Please ensure that you do not include any identifying information in the body of your email or sensitive/personal photographs that could potentially be disclosed to a third party by your unsecure email.

Please be aware if you are invited to the surgery for investigations or an examination,  you will be initially asked to wait outside. Please attend your appointment alone, we cannot offer a child sitting service.  Where appropriate, relatives will be asked to wait outside during your investigations.  The clinician will greet you and shepherd you to our clean examination area in full PPE.

Thank you for your cooperation during this difficult time



(Site updated 07/01/2022)
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